2020 Cadillac CT5 problems and complaints
Owners have filed 39 complaints with NHTSA about the 2020 Cadillac CT5. The most-reported areas: Power Train (15), Unknown Or Other (11), Electrical System (8).
Key takeaways
- 39 owner complaints on file with NHTSA.
- 2 involve a crash, 0 a fire, 2 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Power Train | 15 | 38% |
| Unknown Or Other | 11 | 28% |
| Electrical System | 8 | 21% |
| Engine | 7 | 18% |
| Structure | 5 | 13% |
| Latches/Locks/Linkages | 2 | 5% |
| Wheels | 2 | 5% |
| Vehicle Speed Control | 2 | 5% |
| Steering | 2 | 5% |
| Engine And Engine Cooling | 1 | 3% |
| Fuel/Propulsion System | 1 | 3% |
| Air Bags | 1 | 3% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Cadillac CT5 4 DR AWD | 5/5 | 5/5 | 5/5 | 5/5 |
| 2020 Cadillac CT5 4 DR RWD | 5/5 | 5/5 | 5/5 | 5/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Power Train - filed 2026-09-21
I am filing an urgent consumer safety complaint against Bert Ogden Cadillac in [XXX] for a severe federal safety recall violation. My 2020 Cadillac CT5 is experiencing catastrophic transmission failure, including severe slipping and violent pulling during acceleration. This creates an immediate risk of sudden highway d...
Latches/Locks/Linkages - filed 2026-08-04
The contact owns a 2020 Cadillac CT5. The contact stated that while the vehicle was parked and using the key fob to open the door, the door on the driver’s side failed to open. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with an exterior door handle failure on the driver’s s...
Structure - filed 2026-07-26
Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob. If this were to have happened to all four doors at once, it would have been impossible to enter the car without breaking the glass. This is not safe.
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More for the 2020 Cadillac CT5
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.