2017 Jeep Cherokee problems and complaints

Owners have filed 1339 complaints with NHTSA about the 2017 Jeep Cherokee. The most-reported areas: Power Train (651), Unknown Or Other (343), Electrical System (342).

Key takeaways

  • 1339 owner complaints on file with NHTSA.
  • 24 involve a crash, 6 a fire, 27 reported injuries.
  • Complaints are unverified owner reports; recalls are confirmed defects.
Complaints by component
ComponentComplaintsShare
Power Train65149%
Unknown Or Other34326%
Electrical System34226%
Engine26019%
Vehicle Speed Control604%
Service Brakes594%
Steering453%
Electronic Stability Control (esc)423%
Air Bags262%
Fuel/Propulsion System181%
Forward Collision Avoidance171%
Suspension161%

One complaint can name several components, so shares add up to more than 100%.

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NHTSA 5-Star crash ratings
VersionOverallFrontSideRollover
2017 Jeep Cherokee SUV 4WD4/54/55/54/5
2017 Jeep Cherokee SUV 2WD4/54/55/54/5

Latest complaints, as filed

Owner-written and unverified by NHTSA.

Power Train - filed 2026-11-03

Service 4 wheel drive light came on vehicle loss of power unsafe to drive. Vehicle is currently at Westbrook Jeep dealership i. WESTBROOK MAINE waiting on new PTU part on backorder

Power Train - filed 2026-10-22

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 45 MPH, the “Service 4WD” warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The dealer was contacted and made a...

Power Train,engine - filed 2026-10-15

Hello, I am writing to follow up on an issue I reported a month ago regarding an unaddressed recall on my 2017 Jeep Cherokee. The vehicle is currently not drivable due to significant consequential damage to the transmission caused by a failed Power Transfer Unit (PTU). I purchased this vehicle nine months ago at 51,0...

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More for the 2017 Jeep Cherokee

Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.