2020 Jeep Cherokee problems and complaints
Owners have filed 336 complaints with NHTSA about the 2020 Jeep Cherokee. The most-reported areas: Power Train (201), Engine (46), Unknown Or Other (37).
Key takeaways
- 336 owner complaints on file with NHTSA.
- 9 involve a crash, 7 a fire, 9 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Power Train | 201 | 60% |
| Engine | 46 | 14% |
| Unknown Or Other | 37 | 11% |
| Electrical System | 36 | 11% |
| Service Brakes | 27 | 8% |
| Steering | 22 | 7% |
| Forward Collision Avoidance | 10 | 3% |
| Fuel/Propulsion System | 10 | 3% |
| Vehicle Speed Control | 9 | 3% |
| Suspension | 7 | 2% |
| Air Bags | 7 | 2% |
| Wheels | 5 | 1% |
One complaint can name several components, so shares add up to more than 100%.
Parts for the 2020 Jeep Cherokee
GarageDex's verified specs for this car. Each Buy button searches Amazon for that exact part.
- Battery
- Engine oil
- Oil filter
- Engine air filter
- Cabin air filter
- Wiper blades
- Headlight bulb
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| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Jeep Cherokee SUV 4WD | 4/5 | 4/5 | 5/5 | 4/5 |
| 2020 Jeep Cherokee SUV FWD | 4/5 | 4/5 | 5/5 | 4/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Power Train,electrical System,vehicle Speed Control - filed 2026-11-04
My wife was heading home from an appointment on the freeway. When she got on the freeway meter she tried to accelerate onto the freeway but while doing so the car made a beeping noise and a warning sign was flashed. She did not get a look at the warning sign but then the SVC 4WD came on. She felt a severe stall with en...
Power Train - filed 2026-11-02
My 2020 Jeep Cherokee Trailhawk is displaying mechanical grinding and binding during tight turns, matching the internal Power Transfer Unit (PTU) spline failure criteria described in NHTSA Campaign 26V290 (Mopar Campaign 40D). Corporate handling timeline showing unreasonable delay and failure to address an active safe...
Power Train - filed 2026-10-25
While driving my 2020 Jeep Cherokee Limited (VIN: [XXX]), the “Service 4WD” warning light illuminated on the dashboard. The vehicle was taken to Garavel Chrysler Jeep Dodge Ram ([XXX]) on XXX at 84,458 miles for diagnosis. The dealer scanned the vehicle and found active diagnostic trouble code C14A7-97 – PTU Motor – Co...
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More for the 2020 Jeep Cherokee
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.