2020 Jeep Cherokee problems and complaints
Owners have filed 299 complaints with NHTSA about the 2020 Jeep Cherokee. The most-reported areas: Power Train (172), Engine (41), Unknown Or Other (36).
Key takeaways
- 299 owner complaints on file with NHTSA.
- 9 involve a crash, 5 a fire, 9 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Power Train | 172 | 58% |
| Engine | 41 | 14% |
| Unknown Or Other | 36 | 12% |
| Electrical System | 34 | 11% |
| Service Brakes | 24 | 8% |
| Steering | 22 | 7% |
| Fuel/Propulsion System | 9 | 3% |
| Vehicle Speed Control | 8 | 3% |
| Forward Collision Avoidance | 8 | 3% |
| Suspension | 7 | 2% |
| Air Bags | 7 | 2% |
| Wheels | 5 | 2% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Jeep Cherokee SUV 4WD | 4/5 | 4/5 | 5/5 | 4/5 |
| 2020 Jeep Cherokee SUV FWD | 4/5 | 4/5 | 5/5 | 4/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Engine - filed 2026-09-20
While driving my 2020 Jeep Cherokee Latitude Plus (2.0L turbo engine), the check engine light illuminated and the vehicle began misfiring with a severe loss of power and abnormal engine noise. A compression test confirmed lost compression in one or more cylinders. The dealer inspected the engine and diagnosed internal ...
Power Train - filed 2026-09-18
Catastrophic PTU failure on an interstate (we had not yet received the recall notice at the time of the incident) - no power at all, going the speed limit of 65 mph - We were miraculously able to coast into a weigh station - We could have caused a crash, or been the victims of one - The car also rolled backwards, even ...
Power Train - filed 2026-09-18
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. In addition, the contact stated there were recurring failures with rear wheels. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the ...
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More for the 2020 Jeep Cherokee
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.