2020 Jeep Grand Cherokee problems and complaints
Owners have filed 238 complaints with NHTSA about the 2020 Jeep Grand Cherokee. The most-reported areas: Electrical System (72), Unknown Or Other (63), Engine (50).
Key takeaways
- 238 owner complaints on file with NHTSA.
- 24 involve a crash, 5 a fire, 13 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 72 | 30% |
| Unknown Or Other | 63 | 26% |
| Engine | 50 | 21% |
| Power Train | 39 | 16% |
| Fuel/Propulsion System | 17 | 7% |
| Air Bags | 17 | 7% |
| Vehicle Speed Control | 15 | 6% |
| Service Brakes | 13 | 5% |
| Steering | 13 | 5% |
| Forward Collision Avoidance | 9 | 4% |
| Back Over Prevention | 8 | 3% |
| Structure | 8 | 3% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Jeep Grand Cherokee SUV 4WD | 5/5 | 4/5 | 5/5 | 4/5 |
| 2020 Jeep Grand Cherokee SUV 2WD | 4/5 | 4/5 | 5/5 | 3/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Electrical System,service Brakes,forward Collision Avoidance - filed 2026-09-20
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see ma...
Electrical System - filed 2026-09-11
The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident i wont be able to press the button on the screen for help
Unknown Or Other - filed 2026-09-08
The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus lea...
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More for the 2020 Jeep Grand Cherokee
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.