2020 Mazda CX-5 problems and complaints
Owners have filed 106 complaints with NHTSA about the 2020 Mazda CX-5. The most-reported areas: Electrical System (30), Unknown Or Other (25), Engine (17).
Key takeaways
- 106 owner complaints on file with NHTSA.
- 9 involve a crash, 0 a fire, 6 reported injuries.
- Complaints are unverified owner reports; recalls are confirmed defects.
| Component | Complaints | Share |
|---|---|---|
| Electrical System | 30 | 28% |
| Unknown Or Other | 25 | 24% |
| Engine | 17 | 16% |
| Service Brakes | 14 | 13% |
| Forward Collision Avoidance | 11 | 10% |
| Power Train | 8 | 8% |
| Structure | 6 | 6% |
| Air Bags | 5 | 5% |
| Vehicle Speed Control | 5 | 5% |
| Visibility/Wiper | 4 | 4% |
| Fuel/Propulsion System | 4 | 4% |
| Lane Departure | 4 | 4% |
One complaint can name several components, so shares add up to more than 100%.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Mazda CX-5 SUV AWD | 5/5 | 5/5 | 5/5 | 4/5 |
| 2020 Mazda CX-5 SUV FWD | 5/5 | 5/5 | 5/5 | 4/5 |
Latest complaints, as filed
Owner-written and unverified by NHTSA.
Unknown Or Other - filed 2026-08-10
I purchased a brand new Mazda CX5 in 2020 that now has 46,000 miles on it. It is experiencing the known “ghost touch” issue in which the entertainment system and screen displayed in the center of the dashboard turns itself off and on, changes settings, shuts off navigation while driving, changes the radio from FM to AM...
Engine - filed 2026-06-19
Cylinder Head has failed at 53,000 miles. Mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. They have an extended warranty for the turbo engine but not for the standard engine. Looking through online forums, there are hundreds of not thousands of these issues for thi...
Electrical System - filed 2026-06-10
The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen constantly registers phantom touches. It actively hijacks the vehicle's computer system and cuts out my App...
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More for the 2020 Mazda CX-5
Complaints are reports filed by owners with the National Highway Traffic Safety Administration. NHTSA publishes them without verifying them, and counts rise with how many cars were sold, so compare years of the same model rather than different models. Crash ratings are NHTSA's own 5-Star Safety Ratings results.